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Tennis Express Reviews

4.9

(Rated by 1969 users)

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Overall Rating

4.9

Base on 18 Reviews

Ratings by Feature

Good Value
4.6
Price & Quality
4.9
Shipping & Delivery
5.0
Customer Service
4.6

Recent Customer Reviews (18)

Susan Tatman

May 7, 2023

Best pro deals!Players on my college tennis team get their gear here all the time. Much better to demo racquets than read reviews online. Discounts for team members are truly clutch. This is our go-to spot!

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Eric Oster

May 6, 2023

Great for beginnersAs a beginner player, I appreciated the reduced-length racquets offered by this store. They were the perfect size for my frame and allowed me to focus on my technique without feeling overwhelmed by the size of the racquet.

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Torsten Krueger

May 6, 2023

Impressive ServiceNeeded a new racquet, and their staff was super helpful in guiding me to the right one.

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Leonie Schuster

May 6, 2023

Mega selectionRacquets, shoes, bags, accessories - huge range from which to choose. Don't get overwhelmed by too much choice. I do recommend filtering by brand, price or key features to find what you're after. Overall, a stellar go-to for all your tennis needs. Well done!

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Malcsi Hegyi

May 5, 2023

Can't Beat This ShopI've never seen so many racquets in one place! Found my dream Babolat, and I'm loving it.

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Judy Witte

May 4, 2023

Would RecommendThe staff helped me find an extended-length Yonex racquet that's perfect for my game. Plus, the shipping was fast and free!

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Jane Marion

May 3, 2023

Love this place!Recently bought some cute tennis skirts and tank tops. Lots of sizes and colors to choose from. I also picked up some grip tape and overgrips that were on sale. Can't beat the deals and variety here.

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Mille Poulsen

May 2, 2023

Awesome gear at great prices!They have a huge selection of racquets, shoes and clothes. I was able to find some comfy Nike shoes and a Babolat racquet that improved my backhand. Shipping was fast too.

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Mary Jamison

Apr 30, 2023

Dependably greatHave been ordering from these guys for at least 5 years now. Gear always arrives on time, exactly as ordered. If there's ever an issue, their support team responds quickly. Website is really easy to use too. Definitely recommend!

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Mia Harper

Apr 30, 2023

Fab Finds for Tennis LoversI was stoked to find my favorite Volkl racquet and matching accessories here. Their product lineup is fantastic!

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Tennis Express Pros & Cons

Pros

Wide Product Range: Offers a comprehensive selection of tennis-related products, including rackets, shoes, apparel, and accessories.

Fast Shipping: Known for quick and reliable shipping.

Flexible Return Policy: Provides a flexible return policy, making it easier for customers to return items if needed.

Informative Reviews: Features detailed and relatable product reviews on their YouTube channel, which helps customers make informed purchasing decisions.

Demo Service: Offers a demo service where customers can try up to 3 rackets before purchasing, which helps in making a confident buying decision.

Wide Selection of Tennis Equipment and Gear: Tennis Express offers a broad range of tennis products, including racquets, strings, shoes, and accessories.

2-Day Free Shipping: Orders over $50 qualify for 2-day free shipping, making it convenient for customers to receive their purchases quickly.

Customer Service: The company provides outstanding customer service, ensuring a positive experience for its global customer base.

Returns Policy: While all sales are final on used racquets, the cost of stringing a racquet is not refunded if strung at Tennis Express. For new racquets, returns may be subject to manufacturer discretion.

Warranty: New tennis racquets come with a one-year manufacturer's warranty, offering peace of mind for customers.

Demo Racquets: Local Houston customers can demo up to four racquets for 3 days for $5 each or a week for $10, allowing them to test different racquets before purchasing.

CONS

Customer Service Issues: Some customers have reported poor customer service, including unresponsive support and unresolved warranty claims.

Size and Fit Issues: There have been complaints about inconsistent sizing and fit issues with products, particularly with shoes.

Credit Card Problems: Some customers have experienced issues with credit card transactions.

Delayed Shipping: There have been instances of delayed shipping, which can be frustrating for customers.

Tennis Express Features and Benefits

Features

Free Shipping on Orders Over $50

Offers free shipping valid in the 48 contiguous U.S. only, with an actual or dimensional weight of 7 pounds or less; 2-day free shipping, making it convenient for customers to receive purchases quickly.

Wide Product Range

Offers a comprehensive selection of tennis-related products, including rackets, shoes, apparel, and accessories.

Fast Shipping

Known for quick and reliable shipping.

Flexible Return Policy

Provides a flexible return policy, making it easier for customers to return items if needed; 90-day return policy for unused products.

Informative Reviews

Features detailed and relatable product reviews on their YouTube channel, which helps customers make informed purchasing decisions.

Demo Service

Offers a demo service where customers can try up to 3 rackets before purchasing, helping in making a confident buying decision; local Houston customers can demo up to four racquets for 3 days for $5 each or a week for $10.

Outstanding Customer Service

Ensures a positive experience for its global customer base.

One-Year Manufacturer's Warranty

New tennis racquets come with a one-year manufacturer's warranty, offering peace of mind for customers.

Free Prepaid Return Shipping Label

Provided if remaining order balance stays above $50 (pre-tax) after return, or for orders over $75.

Free Ground Shipping on Orders Over $69

Available for qualifying orders.

Tennis Express Reviews

Payment Methods

Payment Methods

Payment Methods

Today's Best Deals

Overall Rating

Ratings by Feature

Ratings by Feature

Recent Customer Reviews (18)

Susan Tatman

Eric Oster

Torsten Krueger

Leonie Schuster

Malcsi Hegyi

Judy Witte

Jane Marion

Mille Poulsen

Mary Jamison

Mia Harper

Payment Methods

Accepted Payment Options:

Credit/Debit Cards

PayPal

Apple Pay

Amazon Pay

Payment Process

Refund Information

Tennis Express Pros & Cons

Pros

CONS

Tennis Express Features and Benefits

Features

Free Shipping on Orders Over $50

Wide Product Range

Fast Shipping

Flexible Return Policy

Informative Reviews

Demo Service

Outstanding Customer Service

One-Year Manufacturer's Warranty

Free Prepaid Return Shipping Label

Free Ground Shipping on Orders Over $69

Tennis Express Frequently Asked Questions